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Thread: Any local companies offering 24/7 support service?

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    Any local companies offering 24/7 support service?

    I realize there a couple of overseas companies offering 24/7 support to hosting companies. I'm just wondering if there is any from Malaysia or Singapore.

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    Do you mean to say outsourced support companies? I have not seen any from Malaysia or Singapore but there are many from India and the Philippines.
    Aspiration Hosting
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    Quote Originally Posted by JLHC View Post
    Do you mean to say outsourced support companies? I have not seen any from Malaysia or Singapore but there are many from India and the Philippines.
    Yes that is exactly what i mean. Are those from India and Philippines any good? Costing wise?

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    Quote Originally Posted by e[X]treme[Z] View Post
    Yes that is exactly what i mean. Are those from India and Philippines any good? Costing wise?
    Well I have not used them so I am not too sure. You may want to search around for the pricing as well as their reviews.
    Aspiration Hosting
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    many local hosting company also offer 24/7 support..not only oversea hosting company.

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    Quote Originally Posted by warchief View Post
    many local hosting company also offer 24/7 support..not only oversea hosting company.
    Any reference?

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    As i know have Exabytes, Emerge, Web server, Yeahhost..you may visit their site one by one..Most of them is major player in Malaysia Hosting field..

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    Quote Originally Posted by warchief View Post
    As i know have Exabytes, Emerge, Web server, Yeahhost..you may visit their site one by one..Most of them is major player in Malaysia Hosting field..
    I think you misunderstood. I'm not saying which hosting companies offer 24/7 support.

    What I'm saying is which companies offer 24/7 support service "to" web hosting companies. More like outsource your tech support.

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    Quote Originally Posted by e[X]treme[Z] View Post
    I think you misunderstood. I'm not saying which hosting companies offer 24/7 support.

    What I'm saying is which companies offer 24/7 support service "to" web hosting companies. More like outsource your tech support.
    OIC..hehe sorry sorry wrong channel haha...i think no one in Malaysia have this kind of service..but how can this kind service work??if hired outside ppl to support which mean we also need to hand them our server admin login, this is not the ideal way as big problem will happen if the outsource technical accidentally mess up the server..am i right??hehe pls correct me if i am wrong..

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    No.. you don't have to give full admin access. Just create another account to do the major support task.

    From business point of view its cheaper and more manageble to outsource tech support than to hire somebody working 24/7. The packages comes as cheap as $90 per server/month.. Can you image u suddently have 40-50 tech support for the price of $90! That is cheap and for me its peace in mind.

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    Quote Originally Posted by e[X]treme[Z] View Post
    No.. you don't have to give full admin access. Just create another account to do the major support task.

    From business point of view its cheaper and more manageble to outsource tech support than to hire somebody working 24/7. The packages comes as cheap as $90 per server/month.. Can you image u suddently have 40-50 tech support for the price of $90! That is cheap and for me its peace in mind.
    oic...but are they reliable??

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    Quote Originally Posted by warchief View Post
    oic...but are they reliable??
    That's the thing.. I've not use them before so I can't say.

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    anyway,is good that to share it here..maybe someone will get them a try..

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    I got a recommendation from another hosting company that they use Bobcares :: Outsourced Web Hosting Support

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    Wink

    You can try the tech support outsource from India... their support knowledge quite good... just that you need to find out whether the company is reliable or not...

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