Emerge.com.my - Awful experience

[superK]

I just wanted to let people know this company is awful. I have a client that went and purchased one of these SharkSurf packs they are selling and it has been impossible to get WordPress installed, access to MySQL is very poor. They cannot tell me the user/pass for MySQL access though they say they support MySQL!! They say they have access to PHPMyAdmin however it's only a dumb plesk panel.. Stay far away, total waste of time and the support is terrible.

Has anyone run WordPress on their site? Frustrated and wanted to share. Malaysia Web Hosting, Domain Name, Dedicated Server and E-commerce by Emerge Emerge Web Hosting is USELESS!!

[yonghs]

I just wanted to let people know this company is awful. I have a client that went and purchased one of these SharkSurf packs they are selling and it has been impossible to get WordPress installed, access to MySQL is very poor. They cannot tell me the user/pass for MySQL access though they say they support MySQL!! They say they have access to PHPMyAdmin however it's only a dumb plesk panel.. Stay far away, total waste of time and the support is terrible.

Has anyone run WordPress on their site? Frustrated and wanted to share. Malaysia Web Hosting, Domain Name, Dedicated Server and E-commerce by Emerge Emerge Web Hosting is USELESS!!

Webhosting.com.my points to the same site .......... anyhow, i've got no experience with their services

[canagdesigner]

when they do this ?
they not going anywhere..totally

I should think if someone going to
make these kinds of comments
they should back them up with few info
on how they got the info honestly..
by experience ???

[outlife11]

I just wanted to let people know this company is awful. I have a client that went and purchased one of these SharkSurf packs they are selling and it has been impossible to get WordPress installed, access to MySQL is very poor. They cannot tell me the user/pass for MySQL access though they say they support MySQL!! They say they have access to PHPMyAdmin however it's only a dumb plesk panel.. Stay far away, total waste of time and the support is terrible.

Has anyone run WordPress on their site? Frustrated and wanted to share. Malaysia Web Hosting, Domain Name, Dedicated Server and E-commerce by Emerge Emerge Web Hosting is USELESS!!

ya... this host really suck ! my website suspended 4 whole week with no reason !! call them nobody answer, mail no 1 reply. i been frustrated like hell 4 the pass few day.
can any1 teach me how 2 do ? i din backup data + 2 domain been look up at their server...

[MySarah]

maybe their server down.. can you tell us the full story behind this problem..

[MurdoC]

is this related to another post here:
http://www.webmastermalaysia.com/pai...no-reason.html

[outlife11]

is this related to another post here:
http://www.webmastermalaysia.com/pai...no-reason.html

sorry i make a wrong reply

[SonnyCooL]

yes they suck ....
they forget to renew my client domain, i used to own server with them but down time is horrible (every month few time) and claim data center get attack ..... sad

[JLHC]

yes they suck ....
they forget to renew my client domain, i used to own server with them but down time is horrible (every month few time) and claim data center get attack ..... sad

I am sorry about your bad experience.
Forgotting to renew a domain name is really terrible, not to mention the downtimes caused by DDOS attack.

[1commy]

Perhaps, the email uptime of Emerge and other web hosts can explain the mystery

The Malaysia Email Hosting Blog Check the Right Column

[antonio]

I just wanted to let people know this company is awful. I have a client that went and purchased one of these SharkSurf packs they are selling and it has been impossible to get WordPress installed, access to MySQL is very poor. They cannot tell me the user/pass for MySQL access though they say they support MySQL!! They say they have access to PHPMyAdmin however it's only a dumb plesk panel.. Stay far away, total waste of time and the support is terrible.

Has anyone run WordPress on their site? Frustrated and wanted to share. Malaysia Web Hosting, Domain Name, Dedicated Server and E-commerce by Emerge Emerge Web Hosting is USELESS!!

I just registered using their Sharksurf packs and I must say it wasnt as smooth as silk since day 1 till today...My subscription was registered on the 12th Jan 09 and up till today, i just can upload stuffs and nothing else...

Firstly the sent me only the TotalWebLite, iBeli.com and MobileAce username and password, which IMHO was useless to start with...email creation on another page and not in the Plesk, no FTP password change menu (disable) which means i'm stuck with the generated password...

Only after I called and ask where is my domain/control panel (Plesk) username and password at their call center person, then only after 4 hours, i receive the configuration email...

When I deleted the pre-installed Web builder (TotalWeblite), i started uploading Zencart and only to find for the first time my dmain name wasnt pointing correctly....so I sent them an email, describing in an orderly fashion regarding the problem, but after a 'template' reply, nothing was done, and i cant even run the Zencart installer...

If anybody reading this happens to work there, Please guys, offer better interaction towards customers like us, not just big corporations...didn't u notice that you rates is higher than even the best premium hosting plans by respectable company in Malaysia?

Still waiting......

[louiss]

My have few clients getting their services, super duper lousy! NEVER USE IT!

[joeblack]

Almost every month, they will need to do maintenance on their SUN mail... keeps on saying faulty hard disk.

But this time is the worst, the SUN Mail server has been down for more than 24 hours.
h??p://support.emerge.com.my/index.php?_m=news&_a=viewnews&newsid=99

Here's a quote from them when they moved us to SUN Mail...

"We've invested in numerous research and investment into the new Sun Microsystem and are confident that it will serve you far better in the future."

Nice quote but I dont see their Sun mail serve us better and I see their hosting future going down, who knows will close down tomorrow since there's no reply to their online helpdesk and also engage/busy phone...

Conclusion, stay away from them... piece of crap.

[joeblack]

Here's an update.... SUN Mail still down.... 2 days!!!

[truman]

Sun mail server been down for the past 3 days. Try calling their support line, either no one will answer or it will enggaged.
Try calling Raymond Chee (CEO of emerge) @ 012-3103888 he wont pick the call, but he will reply your sms, telling that it will be resolved in few hours. his few hours will has been few days already.

I have a lot of reseller accounts under emerge and having sleepless nites, customer calling and scolding. But emerge wont even pickup my calls.

Really sad, can move my hosting else immediately since customers still need their emails, stuck in the pop3 server.