Page 3 of 4 FirstFirst 1 2 3 4 LastLast
Results 31 to 45 of 56

Thread: Why my hosting Suspend me

  1. #31
    Join Date
    Jun 2001
    Location
    Malaysia
    Posts
    372
    Rep Power
    10
    Offering attractive features, HUGE disk space, bandwidth ... etc all within your ability is just an art of selling and marketing.

    If you can honour what you promised, that is ethic.

    Unless you can't, then that is unethical.

    Take Example - "Buffet"

    Why people loves "Buffet", because they knew they will have lots lots lots lots of food to eat with the minimum price they need to pay even they know that they can't eat all the food.

    "Buffet" got any terms? Yes, you can't waste the food and you can't bring back the food. Is that unethical? No.

  2. #32
    Join Date
    Apr 2007
    Location
    Penang
    Posts
    504
    Rep Power
    162
    Ok.. reasonable explanations albeit a bit late .... seems like i don't need to change my hosting service yet

    Still wondering how iCalvyn got the spike of 4600 visitors/day hahaha
    Last edited by yonghs; 17-07-2008 at 12:00 AM.

  3. #33
    Join Date
    Jan 2007
    Location
    -
    Posts
    365
    Rep Power
    163
    Quote Originally Posted by ksstudio View Post
    "Over Selling" is a term which used by web hosts who can't compete with their competitors to attack their competitors.
    That is not what the term overselling is used for...

    Quote Originally Posted by ksstudio View Post
    today, HDD size goes up to 1TB (approx 1000GB). 1 server, we can easily fit in 6 x 1TB HDD. Do the math, we can easily have 6000GB of HDD storage.

    Is offering 300GB out of 6000GB consider over selling when you know that 99% of your clients utilised less than 1% of the storage you offered?
    Do you actually have servers with 6TB of disk space (non-RAID)?

    With 300GB per account, 6000GB can fit 20 accounts in theory. That will not pay for the cost of the server. Of course, in practice you can fit much more than that with overselling.

    If almost all users use less than 1%, ie 3GB, why do hosts offer 100GB or 300GB or 500GB?

    And why stop at 300GB? Why not offer 800GB or 1TB? After all, almost no one will use that much anyway.

    Quote Originally Posted by ksstudio View Post
    As long as you don't exceed our max CPU, max RAM, and you don't put any illegal contents on our server, we will honour you the 300GB.
    And that is the problem, ie there are restrictions which the user is not aware of as it is not usually advertised unlike the amount of space and data transfer. And CPU and memory are resources that the user does not easily get to check on or monitor unlike space and data transfer. Most users go for the amount of space and data transfer with the impression that the more they get, the more overall resources they have. Then they find that their sites don't function properly due to lack of those unseen resources which are not great amounts anyway. That is why it is misleading to the user.

  4. #34
    Join Date
    Jan 2007
    Location
    -
    Posts
    365
    Rep Power
    163
    Quote Originally Posted by ksstudio View Post
    Oh ok, that's Fivio's business model?
    I don't think that is a professional statement. fivio was giving an example of how it could work, not claiming that is the model he follows.

  5. #35
    Join Date
    Feb 2008
    Location
    MLK
    Posts
    405
    Rep Power
    151
    Quote Originally Posted by ksstudio View Post
    Offering attractive features, HUGE disk space, bandwidth ... etc all within your ability is just an art of selling and marketing.

    If you can honour what you promised, that is ethic.

    Unless you can't, then that is unethical.

    Take Example - "Buffet"

    Why people loves "Buffet", because they knew they will have lots lots lots lots of food to eat with the minimum price they need to pay even they know that they can't eat all the food.

    "Buffet" got any terms? Yes, you can't waste the food and you can't bring back the food. Is that unethical? No.
    So do you consider yourself as ethical or otherwise?
    Aspiration Hosting
    The 1st High-Performance Hosting Solution in Malaysia

    Coming Soon......

  6. #36
    Join Date
    Jan 2007
    Location
    -
    Posts
    365
    Rep Power
    163
    Quote Originally Posted by ksstudio View Post
    Offering attractive features, HUGE disk space, bandwidth ... etc all within your ability is just an art of selling and marketing.

    If you can honour what you promised, that is ethic.

    Unless you can't, then that is unethical.

    Take Example - "Buffet"

    Why people loves "Buffet", because they knew they will have lots lots lots lots of food to eat with the minimum price they need to pay even they know that they can't eat all the food.

    "Buffet" got any terms? Yes, you can't waste the food and you can't bring back the food. Is that unethical? No.
    There are differences with buffets.

    First of all, that is about food consumption by a person. A person can only eat so much at one time. But you can use up disk space and bandwidth much more easily.

    2. Buffets are not cheap. Say they cost RM30 or RM40. Since you can only eat so much, you are probably paying close to the price for the food anyway. You do not see buffets for say RM5 and they say you can eat as much as you want. In such a case, even though you can eat only so much, they will lose money if many people come and eat at the cheap price.

    3. If someone went for a buffet and really started eating 30 pieces of chicken (just an example), will the restaurant owner come and tel the person that they have been sitting there for to long and using up other resources such as air-conditioning or water etc and so they have to leave?

    4. Buffet terms are clearly stated and the user knows it before starting. And most importantly, they are terms that the user has control of. They can control that they don't just throw the food away or put it in their bag to take home. CPU / memory resource terms are not user controllable.

    5. Sometimes you go for a buffet and you find that one or two dishes have very little left or or none at all. If you ask them, they will just say "finish already". Too bad for you, you just have to take the other dishes. I guess that can be considered unethical in a way.

    . Buffet is also as you say an art of sales and marketing. But there are differences as above. But the thing in common is this - they attract people based on greed rathen than need.

  7. #37
    Join Date
    Jun 2001
    Location
    Malaysia
    Posts
    372
    Rep Power
    10
    That is not what the term overselling is used for...
    Correct, do not simply use the word "over selling" on a web host without understanding the nature of the business.

    Do you actually have servers with 6TB of disk space (non-RAID)?
    Yes. Or even with more HDD. Depends on what's the server for.


    With 300GB per account, 6000GB can fit 20 accounts in theory. That will not pay for the cost of the server. Of course, in practice you can fit much more than that with overselling.
    If 20 accounts per server for RM300/year, that definitely will not pay the cost for the server. Not even a month.


    If almost all users use less than 1%, ie 3GB, why do hosts offer 100GB or 300GB or 500GB?
    That's art of selling. People still loves to have more than what they can't consume at the same price range.

    Web Host A:
    10GB Space, 100GB Bandiwdth
    300 accounts per server
    Restrictions on CPU and RAM
    RM300 a year

    Web Host B:
    300GB Space, 300GB Bandwidth
    300 accounts per server
    Restrictions on CPU and RAM
    RM400 a year

    Anyhow you know that you are not going to use over 10GB, but you still would like to pay extra RM100 to get the extra 290GB right, all the other specs are exactly the same?


    And why stop at 300GB? Why not offer 800GB or 1TB? After all, almost no one will use that much anyway.
    There are no specific reasons why 300GB, our lucky number I guess.

  8. #38
    Join Date
    Jun 2001
    Location
    Malaysia
    Posts
    372
    Rep Power
    10
    So do you consider yourself as ethical or otherwise?
    Let our 19,000+ clients answer this.

  9. #39
    Join Date
    Jun 2001
    Location
    Malaysia
    Posts
    372
    Rep Power
    10
    There are differences with buffets.

    First of all, that is about food consumption by a person. A person can only eat so much at one time. But you can use up disk space and bandwidth much more easily.
    there are still restrictions such as you can't bring back the food, you can't waste X gm of the food ... etc. Just different games, different rules. The fundamental business rules are the same which they know that majority can't consume that much of food, so they are able to offer more.

    300 pax for buffet @ RM30 = RM9000

    with RM9000, they can prepare more food varities, more portion.

    Some will eat only food worth RM10.

    Some who got good Appetite can eat food worth RM30

    Some got extra good Appetite can eat food worth RM100 or more.

    But majority is RM30 or below.



    2. Buffets are not cheap. Say they cost RM30 or RM40. Since you can only eat so much, you are probably paying close to the price for the food anyway. You do not see buffets for say RM5 and they say you can eat as much as you want. In such a case, even though you can eat only so much, they will lose money if many people come and eat at the cheap price.
    cheap or expensive is depends on peoples' perception on what's the money value is and what's they value they get with that amount of money.

    If you pay RM5 but only get "eat all you can" Fried Beehun buffet, you might still complaint that is expensive.

    If you pay RM200 but "eat all you can" Lobster seafood buffet, you might say is expensive but still value for money.



    3. If someone went for a buffet and really started eating 30 pieces of chicken (just an example), will the restaurant owner come and tel the person that they have been sitting there for to long and using up other resources such as air-conditioning or water etc and so they have to leave?
    diffent business got different set of rules. There are rules, just different rules.

    Buffet don't allow you to bring back food, web host allows you to bring back your data (download) ... :P



    4. Buffet terms are clearly stated and the user knows it before starting. And most importantly, they are terms that the user has control of. They can control that they don't just throw the food away or put it in their bag to take home. CPU / memory resource terms are not user controllable.
    Other web hosts I am not too sure. But for Exabytes, everything is stated very clearly right at the product page.
    Malaysia Windows Web Hosting Plans by Exabytes
    (Search for "Hosting Account Features")

    If I remember correctly, we are the first web host in Malaysia to display max allowed CPU and RAM consumption per account in our product page. Now you see many are following.

    5. Sometimes you go for a buffet and you find that one or two dishes have very little left or or none at all. If you ask them, they will just say "finish already". Too bad for you, you just have to take the other dishes. I guess that can be considered unethical in a way.
    Yes, agreed. If we running out of Hard Disk Space, we will add more Hard Drives, Upgrade to bigger drives or move accounts to bigger capacity servers. We never tell you "HDD finish already"

    . Buffet is also as you say an art of sales and marketing. But there are differences as above. But the thing in common is this - they attract people based on greed rathen than need.
    Exactly, if people is not greedy, World Peace already.

  10. #40
    Join Date
    May 2008
    Location
    Kuala Lumpur
    Posts
    5
    Rep Power
    0
    i recently got my site suspended as well due to "resource abuse", however even after i have done some retifications on my part it took more then 18hrs for exabytes to re-enable my site. again it could be my fault for added the plugin which caused high MySQL queries but again , even after removing it they took 18 hours re-enable my site.

    Im looking for a new host to move out once my hosting ends with exabytes, after a few bad experiences of site un-available, email services failure.

  11. #41
    Join Date
    Jan 2007
    Location
    -
    Posts
    365
    Rep Power
    163
    [QUOTE=ksstudio;77305]
    Correct, do not simply use the word "over selling" on a web host without understanding the nature of the business.



    If 20 accounts per server for RM300/year, that definitely will not pay the cost for the server. Not even a month.
    [/QOTE]

    Exactly. So the host has to put in more accounts on the server which may cause less performance. Overselling is simply selling more than you have. If you have 1TB space and you sell 300 X 300GB accounts, you are selling 90TB. You are overselling. Even if you sell 4 X 300GB = 1.2TB, you are overselling.

    I have already said before, overselling per se is not the actual problem. It is not only done in the hosting industry but also in other industries. It is massive or extreme overselling which mislead users into thinking that they are getting much more than they are paying for in terms of resource usage which is the problem.

    Quote Originally Posted by ksstudio View Post
    That's art of selling. People still loves to have more than what they can't consume at the same price range.

    Web Host A:
    10GB Space, 100GB Bandiwdth
    300 accounts per server
    Restrictions on CPU and RAM
    RM300 a year

    Web Host B:
    300GB Space, 300GB Bandwidth
    300 accounts per server
    Restrictions on CPU and RAM
    RM400 a year

    Anyhow you know that you are not going to use over 10GB, but you still would like to pay extra RM100 to get the extra 290GB right, all the other specs are exactly the same?
    No, in this case I will get neither.

    But if I had to choose, the Host A sounds more reasonable. How can you get 30 times more space with just extra RM100 from Host B? Host B is using a sales tactic to make users believe that 300GB costs only RM400. Then when the user sees Host A only offering 10GB even at a lowe RM300 price, Host A then seems to be giving less value for money. This is because Host B has changed the perception of users of what are realistic prices. This is what extreme overselling hosts have done and misled users into believing. This is why so many users these days are having problems with such hosts. The same problems did not exists much a few years ago before this massive overselling tactic became widesread in the industry.

    Quote Originally Posted by ksstudio View Post
    There are no specific reasons why 300GB, our lucky number I guess.

    And when you first started, maybe at that time you had servers with say 40GB or 80GB disks. Were you plans smaller at that time, eg 50MB or 100MB space? If so, why at that time did you not offer 20GB or 40GB plans? After all users at that time also probably used less than 1% of such large space offerings. In fact, I would think users use more space these days than those days.

  12. #42
    Join Date
    Jan 2007
    Location
    -
    Posts
    365
    Rep Power
    163
    Quote Originally Posted by ksstudio View Post
    cheap or expensive is depends on peoples' perception on what's the money value is and what's they value they get with that amount of money.
    And don't you think that all the hosts that are offering 100Gb, 500GB etc etc are actually changing the perception of users of what they actually need and what realistically the money they are paying is worth?


    Quote Originally Posted by ksstudio View Post
    If I remember correctly, we are the first web host in Malaysia to display max allowed CPU and RAM consumption per account in our product page. Now you see many are following.
    And similarly, are you the first to offer such large space? Or did you follow others who were doing it in order to compete?

    Even if you state the CPU and memory resources, does shared hosting customers have a way to view or monitor those figures by themselves like how they can with space and data transfer?

  13. #43
    Join Date
    Jun 2001
    Location
    Malaysia
    Posts
    372
    Rep Power
    10
    The same problems did not exists much a few years ago before this massive overselling tactic became widesread in the industry.
    overselling is not the main reason causing to all these server problems these days. In fact, is the users' content.

    Few year backs, most of the web site are pure HTML with few images. Even there is PHP and other web application, they are light weight that time.

    Today, majority of the web sites are powered by CMS, Plug-Ins ... etc which CPU and Memory Resources Intensive. Furthermore, with high speed broadband, the contents users uploaded is getting heavy and heavier.

  14. #44
    Join Date
    Jun 2001
    Location
    Malaysia
    Posts
    372
    Rep Power
    10
    And don't you think that all the hosts that are offering 100Gb, 500GB etc etc are actually changing the perception of users of what they actually need and what realistically the money they are paying is worth?
    that's how this world emerging. 4-5 years back, the standard HDD we have is 40GB, 80GB. Now is 1TB. The capacity of HDD already increased 10-30 times, why can't a web host offer big capacity?

  15. #45
    Join Date
    Jun 2001
    Location
    Malaysia
    Posts
    372
    Rep Power
    10
    And similarly, are you the first to offer such large space? Or did you follow others who were doing it in order to compete?
    This is a real business world. We have to change and emerge in order to remain our competitiveness. Not only applicable for hosting industry, it applies to all business.

    If we Malaysia web host didn't evolve and improve ourself, how can we compete with foreign web hosts? Have a search at Google or any web hosting directory, the US Top 30 Web Hosts are offering not 300GB but TB of HDD.

    300GB might looks unrealistic and smell "oversell" in Malaysia, when the time comes where everyone has even faster internet, everyone will upload everything to their server, including high resolution videos, backups ... etc, 300GB will look like peanuts.


    Even if you state the CPU and memory resources, does shared hosting customers have a way to view or monitor those figures by themselves like how they can with space and data transfer?
    Unfortunately this is only available at the backend. That means only server admin and resellers can see the stats. We are working on to make this available at the front end for clients as well.

Page 3 of 4 FirstFirst 1 2 3 4 LastLast

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Windows hosting, reseller hosting, 7 days free trial, instant signup
    By tanhosting in forum Other Webmaster-related Services and Promotion
    Replies: 1
    Last Post: 10-02-2010, 08:12 PM
  2. Replies: 0
    Last Post: 19-08-2009, 09:39 AM
  3. Replies: 0
    Last Post: 09-01-2009, 07:28 PM
  4. Replies: 1
    Last Post: 13-10-2008, 08:03 PM
  5. Mogutou Windows Hosting - Starts from RM49/year - Cold Fusion, .Net, Adult Hosting
    By josh3r in forum Other Webmaster-related Services and Promotion
    Replies: 3
    Last Post: 18-12-2007, 03:30 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Search Engine Optimization by vBSEO 3.5.0 RC1 PL1

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31