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Thread: Smart Team Networks Web Hosting Company

  1. #1
    Join Date
    Feb 2008
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    Smart Team Networks Web Hosting Company

    Buddies,

    I been Smart Team for more than one year. I'm very dissatisfied with the services. No support in the middle of the night. No support after the working hour!!! Frankly, their sales and support team just work for 8 hours / day. As i guess!!!

    Anyone choose this web hosting company?
    Think about it carefully, that's what I experience.

  2. #2
    Join Date
    Oct 2003
    Location
    Selangor
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    202
    I hv a server co-lo wv them.. so far so good, but I did hv experience DC down for several hour wv out email notice

  3. #3
    Join Date
    Feb 2008
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    Malaysia
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    No idea, i think they only support big business.
    I my experience. SUCK!!!

  4. #4
    Join Date
    Feb 2008
    Location
    MLK
    Posts
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    154
    Hmm... their not bound to provide support after working hours if they did not promise 24/7 support..
    Do they?
    Aspiration Hosting
    The 1st High-Performance Hosting Solution in Malaysia

    Coming Soon......

  5. #5
    Join Date
    Feb 2008
    Location
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    I personally found it bad.

    They comment 24/7 support to me as well. But they can't do that!!!
    When i give a support call at about 7-8pm. I have to wait the solution until next morning.

  6. #6
    Join Date
    Feb 2008
    Location
    MLK
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    Quote Originally Posted by smithveg View Post
    I personally found it bad.

    They comment 24/7 support to me as well. But they can't do that!!!
    When i give a support call at about 7-8pm. I have to wait the solution until next morning.
    Normally it is more advisable to use the ticketing system instead of phone calls as it is easier to give instructions or resolve problems through written reply.

    Just my 0.02.
    Aspiration Hosting
    The 1st High-Performance Hosting Solution in Malaysia

    Coming Soon......

  7. #7
    Join Date
    Oct 2006
    Location
    KL
    Posts
    373
    Rep Power
    168
    Hello,

    Thats weird ... smartteam have a good reputation in Malaysia.
    Maybe they have some hitch in their operation.

    Have you try to call Jason ?
    I several times meet him in Jaring Datacenter. He looks very commited in settle customers issues.

    Thank you,
    Fivio.com | Customize Solutions
    Webhosting - Dedicated Server - Managed Colocation

  8. #8
    Join Date
    Feb 2008
    Location
    Malaysia
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    Phone call is better than ticketing. Some ticketing is dust directly, or keep reply you lots of automatically sending reply. Very annoying system they have.

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