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Thread: am i been cheated?

  1. #1
    Join Date
    Feb 2004
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    malaysia
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    Unhappy am i been cheated?

    exactly how much of the installation fee for TM Streamyx? rm50 or rm100? the contractor charge me rm50 for installation fee & rm50 for router setting, all together is rm100. but the official installation fee suppose to be rm50. why they charge me rm50 more? i really want to know why.......the worst thing ever happen is......i can't reach their customer help desk by calling 1-300-bla bla bla............what a customer service centre they called? i want my answer indeed...............

  2. #2
    Join Date
    Feb 2003
    Location
    Kluang, Johor
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    well...
    Starting from 15 Dec 2003, it should be charge for RM50 only and tmnet will charge RM75.

    I got a photocopy of letter from General manager of Marketing & Sales of TMnet sdn bhd from my contractor.

    Here i quote what contractor should perform:
    ...intallation contractor will perform the following scope of work:

    1. installation of modem
    2. Modem set up (for modem supplied by tmnet only)
    **note: modem configuration to a single PC only
    3. Installation of dialer software
    4. testing and activation of tmnet streamyx account
    5. testing on internet browsing capability
    6. provide user name, password and email address
    7. provide ip address(for enterprise and corporate packages only)
    ...
    u mention that the contractor do the router setting. Router setting is not covered by the RM50, therefore the contractor can charge you extra.

    However, he should let you know it is not covered by RM50 before he set the router.

    U can complaint it. but I dun think tmnet can/want help.

    btw, the customer support phone number need some patient. It is better you goto telekom's tmnet counter and call from there.

    From my previous experience, call from telekom counter take few seconds to reach the customer support. If you call from home... can take more than 10 minutes!

    Good luck!

  3. #3
    Join Date
    Mar 2004
    Location
    kota bharu, kelantan
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    For your information.. rm50 is an installation charges.. and then the additional charges are :

    a) Server setting RM50/unit
    b) Client setting RM30/unit

    * router setting is equal to server setting.

    I'm also a tmnet contractor
    MyanMor

  4. #4
    Join Date
    Feb 2003
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    Kluang, Johor
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    he should been told about the charge before getting the setting services...

  5. #5
    Join Date
    Mar 2004
    Location
    KL
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    errr...i think both parties must b misunderstand....and one of them shud ask and inform

    The contractors think tat the customer knows the charges while the customers think it is free for all installation.

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