Responsibilities

The successful applicant will provide support to end-users for PC, server or mainframe application, and hardware.

Requirements

Experience with current help desk software and hardware technologies.

Has knowledge and experience in providing Help Desk services and customer service support.

Must have attained MCSE certification or equivalent or a minimum of 18 months relevant work.

Successful completion of an Operating System, Lotus, MS or Novell certification, or equivalent experience.

Competent in using remote desktop management tools, Microsoft Suite and other standard software.

This role may require the candidate to work weekends or after hours and/or may be required to be on call.

Job Descriptions

Handling and tracking contacts/complaints and other Help Desk Coordinator questions within the client prescribed service level agreement.

Resolving Issues and performing Service Requests by Remote Desktop Takeover.

Help Desk Coordinators refer to this position to get answers to complex issues prior to escalation.

Help Desk Coordinators will transfer calls to this position using a "warm transfer" process.

Those who are interested please submit your application demonstrating your suitability against the selection criteria above, and a current resume to ( holymac@gmail.com ) wiht the subject title " Help Desk Coordinator Senior (51092) "

Thank you and have a nice day.