Another inclusion of the latest job opportunities available at EDS(Electronic Data System) based in Cyberjaya.

Requirements :

Experience with current help desk software and hardware technologies.

Knowledge of contact centre environment.

Competent in MS Office and other standard software.

Previous experience in providing help desk services and customer service support.

Excellent and effective communication (written and oral), telephone and listening skills.

Strong customer focus with prior experience in a customer service role.

Applicants must be willing to work in Cyberjaya and able to work on shift, 24 X 7 (day & night).

Job Descriptions

On phone diagnostics and troubleshooting.

Liaising with service provider groups and external vendors.

Working to achieve team wide Service Levels for phone answer and resolution.

Accurate documentation of calls and problems.

Initiate the problem management workflow process.

Those who are interested please submit your application demonstrating your suitability against the selection criteria above, and a current resume to ( with the subject title: "Help Desk Coordinator (51091)"

Thank you and have a nice day.