Job Responsibilities:

·Provide technical supports platforms and applications that are both global and regional through email, phone and remotely.
·To log and/or coordinate incoming requests, problems and queries
·Completing as many enquiries as possible and resolving as many technical problems (within the job scope)
·Ensuring that all tickets are raised in all cases.
·Ensure functional mailbox items are dealt with in appropriate manner including logging all incoming mails for requests.
·Negotiates with customers and delivery groups in respect of emergencies, quality and levels of service, restrictions on or withdrawal of services.
·Escalates technical issues to other support teams, when needed

Full details:
IT Technical Support- Request Management | You.my| Part Time Jobs