Requirements:

Required language(s): English
Working Experience: At least 1 year(s) of working experience in the related field is required for this position.
Preferably Junior Executives specializing in IT/Computer - Network/System/Database Admin or equivalent.

Full-Time positions available!!!

Responsiblities:


1.To conduct call monitoring on the calls that have been made
2. To lead and conduct reviews on quality improvement initiates with the call center team
3. To attend and solve customer compliants/ disputes in a timely manner
4. To continuously review and fine-tune the Call Centre Quality assurance Scheme to ensure it meets with the business requirements and customer expectations To maintain a database of inspection report showing inspection activities and extent of coverage.
5. To discuss and /or bring up non-conformities occurring at source or refer problems to relevant parties to seek remedies before authorising further job progress.
6. To attend and solve customer complaints/disputes in a timely manner

Successful candidates will be offered attractive remuneration, benefits and career development opportunity!!!