Another inclusion of the latest job opportunities available at EDS (Electronic Data System)-EDS Home: Business Process Outsourcing, IT Outsourcing and Application Services | eds.com based in Cyberjaya.

Responsibilities

* To support the contractual service level in the achievement of prompt response, high level customer service and technical first contact support.

* Clearly articulate customer requirements and interface with a variety of EDS second level teams/service provider groups.

* On phone diagnostics and troubleshooting

* Liaising with Service Provider Groups and external vendors

* Initiate problem management workflow process

* Actioning of requests and the delegation of related tasks to the appropriate areas

Requirements:

* Certificate / Diploma / Degree in IT related courses and/or relevant experience in Information Technology service delivery.

* Experience working in Help Desk or Customer Service Support environment is an added advantage.

* Excellent and effective communication (written and oral), telephone and listening skills.

* Strong command in English and Mandarin

* Able to work on shifs

* Able to speaks, read and write Mandarin

Those who are interested please submit your application demonstrating your suitability against the selection criteria above, and a current resume to ( holymac@gmail.com ) with the subject title " Technical Helpdesk (Mandarin Speaking) - 51090 "

Thank you and have a nice day.