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Thread: What are the E-Commerce software requirements?

  1. #1
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    What are the E-Commerce software requirements?

    I was just wondering.

    I've seen so many e-commerce softwares with different or almost similar features but I can't put my finger on what is truly needed by a person who's planning to own and run an e-commerce store.

    What are the functions they must have to maintain their online business?

    What reports or tracking do they really need so that it helps their online business?

    Some software offer so many tools that I find it more confusing than useful.
    Websites Made Simple is my Malaysia website design blog.

  2. #2
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    I, too, often find most shopping cart (like OS Commerce) a bit too overwhelming.

    I think E-commerce software, should mainly consists of two feature:

    - Shopping Cart feature, where customer can easily add items to cart and check out

    - Credit card/payment processing feature, able to work with major merchant to accept and process credit cards.

    Also, in the backend, the software should allow the administrator to easily manage the products.

    In addition, every e-commerce site needs analytics software (such as Google Analytics) to keep track of customers behavior (e.g: cart abandon rate) and try various way to improve on it.

  3. #3
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    But those kinda analytical data will be of no use to the client..it will be used more by the team that are supporting the client's e-commerce website.

    I think what's important in an e-commerce software is the related items people have bought together with the product they might be purchasing. Or a suggestion system of some sort.
    Websites Made Simple is my Malaysia website design blog.

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    Quote Originally Posted by dannyfoo View Post
    I think what's important in an e-commerce software is the related items people have bought together with the product they might be purchasing. Or a suggestion system of some sort.
    "The person who buy this also bought......". Yup. I reckon that feature is useful.

    Other important features I can think of (for customers) are:

    1) Ease of reading and providing review of product
    2) Simple checkout process (try to imagine 50% of ppl abandon their cart halfway)
    3) Ability to check the 'order status' after purchased.

  5. #5
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    Yup, reviews are very important however our shy-shy or prefer talking behind your back culture here doesn't make the reviews function a worthwhile investment I'd say.

    About check order, what details would the patrons want to know?

    Because it can range from if it's been packed to delivered or to even tracking status. :S
    Websites Made Simple is my Malaysia website design blog.

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    Actually most time, reviews can be edited away.
    Most clients, I notice send their reviews via email instead of those post review & voila shows on the webpage.
    It really depends, some companies prefer to show their reviews of their clients and some prefer to just filter the reviews for the management purposes only.

    There are various types of e-commerce websites.
    Some preferred more details while purchasing in their shopping carts while some just like specified and just that.
    I would say same like real life, whn u go shopping malls..sometimes you like reviews from sales assistants to make decisions, sometimes via. the adverts, sometimes u just prefer browsing for your own items + would like the sales ppl to leave u alone.

    As for the check order, basically just summarize of all the items.
    You've in your cart >> agree >> payment etc.
    U should get back a form of payment slip as reminder/verification in your contact email.
    Usually to track the delivery. Most local e-commerce company, would just say within 24hours(+) if within their location and 3-4 days for outstation. Even that itself depends on their despatch team and also the delivery hour available to pick up.

    If you would like to know more of e-commerce websites, 1 of the best method is use it yourself. Doesn't mean you have to pay for it. Later whn they ask you to verify then only you choose to cancel the items also can.
    OR u can check out the webhosting sites and their ecommerce feature packages, ask for a trial run or documentation etc.

    but in the end, it all lies in what type of ecommerce website do you hv on mind and the marketing strategies for your product/services.

  7. #7
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    very insightful.. thanks.

    how many types of e-commerce website can there be..? or are you categorizing as in the modal of business?

    marketing strategies will play a role in a website as well as e-commerce.
    Websites Made Simple is my Malaysia website design blog.

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    wow! what a great article from u! i've read great another article about a friend of web developers which give me a great aspiration to enhance an online business as well, just to share with u guys here, 1.com.my - Malaysia Web Design BluePrint and Email Hosting Company[/url]

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